The Sales Executive Council (SEC) has found that salespeople behave in one of five ways, depending on the situation. Here's what they found.
(As you read this, ask yourself two questions: "Which am I?" and "Which is best?")
The relationship builder
- Gets along with everyone;
- Builds strong advocates in organisations;
- Is generous in giving time to others.
The reactive problem solver
- Reliably responds to internal and external stakeholders;
- Ensures that all problems are solved;
The lone wolf
- A bit of a maverick - follows their own instincts;
- Can be difficult to control.
The hard worker
- Always willing to go the extra mile;
- Doesn't give up easily;
- Interested in feedback and development.
- Has a different view on the world;
- Understands the customer's business;
- Loves to debate, often creating "positive tension" with the customer to help arrive at the best outcome.
Those two questions again:
- Which are you?
- Which is best?
The SEC found that most salespeople were relationship builders. The idea being that the better someone likes you, the more likely they are to buy from you.
But they found that the most successful salespeople were challengers. In other words, those who provoke customer thinking.
So, whereas the relationship builder often seeks to agree with the customer to enhance the relationship; the challenger often seeks to disagree, to provoke discussion to ensure they arrive at the best solution.
The rationale here is: customers don't always know what's best for them. As Henry Ford famously said "If I had asked my customers what they wanted, they would have said a faster horse".
The simplest way to ensure you challenge others is to teach them something. To make them think "Well I'd never thought of it like that". When this happens, they see you as value-adding. And they want more of it. They seek you out again. Great for them; and for you.
Copyright © 2015 Andy Bounds, communications expert, speaker and the author of The Snowball Effect: Communication Techniques to Make You Unstoppable. You can sign up for his free weekly tips.