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Chris Barling shares eighteen valuable tips for attracting visitors to your ecommerce website and maximising your sales potential online.

Websites like Rated People, Checkatrade and My Builder put homeowners in touch with tradespeople. Ben Dyer investigates the power of referrals.

Twitter should not be used simply to broadcast sales messages all day, but often it can drive sales. Find out how to start using Twitter for business.

Your creative people can be your strongest business asset, because they can give you something that is valuable — ideas. So how do you motivate them?

Company culture amounts to 'the way we do things around here'. But how do you shape that in practical terms and what is a good culture?

FAQs on all aspects of telemarketing for small businesses

Even small businesses can benefit from benchmarking - to check how you're doing against your competitors and identify ways to improve. Our guide.

Frequently asked questions about buying print, the design process, photography, keeping prices down and what to do if you're not satisfied.

Anita Brightley-Hodges, creative and managing director of Kent-based Brightley-Hodges Associates, explains how networking benefits her business.

Although no one likes receiving a complaint, they provide an opportunity to identify and rectify problems with your current systems or product.