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Answers to FAQs to help you use design to boost margins, improve existing products, and meet any standards required for new designs or packaging.

Gemma Haggarty explains how to increase your online sales by turning web visitors into customers.

Social networking sites like Facebook allow businesses to engage with customers. People can visit the page, share comments and start conversations.

Online directories can be a low-cost way of driving potential customers to your website. But how do you know which you should be advertising in?

Podcast with Grant Leboff introducing techniques you can use to attract customers to your offer

How to set a sales strategy that will help your business achieve its potential, from finding new customers to setting targets and performance reviews.

Desk research is any intelligence or data that already exists. It can provide you with a lot of extremely useful information, much of it for free.

Find the right Royal Mail mailing services for your business needs. You can obtain online quotes, plan your mailings and marketing campaigns.

Anita Brightley-Hodges, creative and managing director of Kent-based Brightley-Hodges Associates, explains how networking benefits her business.

Although no one likes receiving a complaint, they provide an opportunity to identify and rectify problems with your current systems or product.