Customer service

How to build your reputation, attract new customers and increase the amount of repeat business you get - the basics of good customer service.

Customers are the lifeblood of any business, so by treating them well and regularly exceeding expectations, you can boost satisfaction and retention.

Customer-facing functions need to get to know customers on a one-to-one basis, so they can anticipate customers' requirements and exceed expectations.

Client care is fundamental to any business - but how do we measure up? What are the specific skills we need to ensure we perform well?

Business author Shep Hyken shares a real-life story of outstanding customer service. Watch the customer service cab story on YouTube.

Research reveals that businesses with good service grow twice as fast as those with poor service. Here's some tips to help you dazzle your customers.

Word-of-mouth recommendation is one of the best forms of advertising, because it is persuasive, credible and free. Find out how to achieve it.

The quality of your delivery service can make or break your ecommerce business. Chloe Thomas on how to improve deliveries and boost online sales.

Keeping customers makes good business sense but it's not always easy. Here are our tips on how you can keep customers coming back to your business.

Customer service has never been so important, yet many firms seem to have lost sight of their customers' needs. You need to exceed their expectations.

Every business has its best customers: the ones you want to keep. So how do you reward them? And should you give everyone the same VIP treatment?

Understanding your customers is the secret of successful selling. The more you know about them, the easier it can be to increase their spending.

However up-to-the-minute your technology is, the human touch is far and away the best way to keep customers happy and generate more business.

Customers expect to be able to reach you immediately when they have a problem. The right communication systems can help you operate more efficiently.