Customer loyalty

Customer loyalty schemes reward your best customers and give them an incentive to come back - and to pass the word on. What you need to know.

Given the cost of attracting new customers to your business – ensuring customer loyalty can be the difference between failure and success.

Ten ways for businesses to reward loyal customers including discounts, promotions and VIP treatment

Read these helpful FAQs to find out why customer loyalty is important, how it can be achieved and how you can measure and monitor success.

Customer retention is vital and a customer loyalty scheme is an effective way to keep customers coming back for more.

Why your best sales people could be your customers thanks to word of mouth. Shweta Jhajharia on how to turn loyal customers into a sales team.

Many firms don't know who their most profitable customers are or how to retain them. In difficult times, customer loyalty may be your greatest weapon.

Keeping customers makes good business sense but it's not always easy. Here are our tips on how you can keep customers coming back to your business.

Good customer care needs a personal touch, but businesses must ensure that client hospitality is “proportionate” or risk prosecution.

How to improve customer service and build customer loyalty to boost sales and encourage word of mouth recommendation.