Marketing blog

Is compliance killing the creative industries?

Date: 10 October 2018

By: Victoria Harrison

Is bad customer care damaging your business?

Date: 10 October 2018

By: Jamshed Chaudhary

Are sales slipping through your fingers?

Date: 3 October 2018

By: Helen Armour

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Is bad customer care damaging your business?

Not taking care of your customers can have serious consequences. From lost leads to staff desertion, here's why good service should be a priority.

Date: 10 October 2018   By: Jamshed Chaudhary

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Three creative ways to boost your webinars

Let's face it - webinars don't fill most of us with excitement. But done right they can help you engage with customers and make more sales.

Date: 22 May 2018   By: Tim Erinwright

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Managing customer calls over Christmas and New Year

Managing customer phone calls over Christmas and New Year can be challenging. Clever solutions from Dave Millett so you can enjoy the festivities.

Date: 13 December 2017   By: Dave Millett

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How to choose supply chain management software

Supply Chain Management Software (SCMS) can help you streamline processes, improve customer service, tighten up efficiency and boost profits.

Date: 27 September 2017   By: Christine Moore

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The fastest way to lose a customer

Do you know how your customers would prefer to contact you? Dave Millett explains how to avoid common customer communication mistakes.

Date: 21 August 2017   By: Dave Millett

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Never mind the service, how's the experience?

Customer experience goes beyond good service; to provide a positive experience, involve the customer and think about how you want them to feel.

Date: 20 March 2017   By: Grant Leboff

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Five ways to help you win at client hospitality

Client hospitality, from casual drinks to sporting events, can help win over new prospects and build better relationships with existing customers.

Date: 12 December 2016   By: Samantha Coates

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Why your lapsed customers could be your best bet

Lapsed customers can be a sales goldmine if you know how to approach them. Dee Blick shares some positive experiences of winning back old customers.

Date: 21 July 2016   By: Dee Blick

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Why customer service is key

90% of UK customers would stop their purchase if they received bad customer service. So it's worth getting this right. This infographic has the stats.

Date: 15 April 2015   By: Marketing Donut contributor

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What can Apple teach businesses about loyalty?

Wouldn't it be great if your customers felt passionately about your business; if they’d tell everyone about you and defend you to all critics.

Date: 13 April 2015   By: Marketing Donut contributor

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Is the customer king? Tired old cliché or still as relevant as ever?

“You cannot say ‘the customer is king' in this day and age...” That was the feedback I was given recently. “It’s so 1985.”...

Date: 8 April 2015   By: Robert Craven

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The power of the two minute check-back

It's so much cheaper to keep a customer than to find a new one, that for a small business it's perhaps the most vital ingredient for a healthy future.

Date: 24 November 2014   By: Marketing Donut contributor

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How shoddy service can wreck your small business

There was a time when businesses could get away with hiding from their customers, particularly when they knew they had done something wrong. Those days are long gone.

Date: 26 June 2014   By: Marketing Donut contributor

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Watch out! Is someone trying to steal your customers?

Customer loyalty isn’t what it used to be.

Date: 18 April 2012   By: Robert Peters

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Ten ways to keep your customers happy (and make money!)

Ten ways to keep your customers happy

Date: 11 April 2012   By: Robert Craven

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How to make 114 people love your business

Most businesses lose around 10 to 30 per cent of their customers per year, for which bad customer service accounts for 68 per cent.

Date: 13 September 2011   By: Kerry Morrow

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The customer is no longer king - they are your partner

The old adage — “the customer is king” — came from a time when companies aimed to provide great customer service for their clientele. Great service was literally about serving customers. In other words, service was something done to a customer. ...

Date: 5 September 2011   By: Grant Leboff