HELPING SMALL BUSINESSES SUCCEED
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Learn how to use the main social networks to connect with customers and build relationships.
Date: 31 October 2024
By: San Sareen, Regional Vice President EMEA at impact.com
Date: 29 October 2024
By: Nisha Eapen, Client Relationship Head, Preciso
Delivering excellent customer service as a small business in the UK can be made much easier with the introduction of virtual call centre software. We look at seven of the best.
Date: 2 September 2024 By: Guest post
Software as a Service solutions are transforming customer service in the banking sector. We explore the advantages of SaaS and look at specific examples and the future of SaaS-enabled customer service in the sector.
Date: 27 June 2024 By: Mellow Promo
A good database marketing strategy makes it possible to increase sales, identify priority accounts, and optimise return on investment. Here's what you need to know about database marketing.
Date: 18 June 2024 By: More Than Words Marketing
A new survey reveals that 46% of Brits wouldn’t buy a product or service from a company if a review said it was of poor quality. So, how can a business avoid potential negative reviews?
Date: 20 May 2024 By: Sophie Barnes, Kaizen for Capital on Tap
Read the five top tips for managing returns as a SME from Capital on Tap.
Date: 17 January 2024 By: Sophie Barnes of Kaizen for Capital on Tap
Attracting customers is only the first step in your customer relationship. Next, you need to work out how to retain your customers. This is where a winning loyalty programme can help.
Date: 11 January 2024 By: Melanie Parker, Stream Loyalty
Existing customers are better for your bottom line as they cost less to look after, spend more and they often bring in new customers through their endorsements. Here's how to retain more customers.
Date: 23 October 2023 By: Rachel Miller, Marketing Donut
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