Selling on eBay and Amazon

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Amazon and eBay offer huge opportunities for small firms selling online, even if you're not an ecommerce expert. The process can be easy - for example, Amazon will set up a site for you, store your stock and ship your orders. Chris Dawson, the founder of ecommerce blog site TameBay, finds out what the future holds for small firms selling online

Amazon and eBay are the two biggest UK marketplaces for online sales, and, as established as they are, they are still growing fast. "Both sites are providing new opportunities for businesses all the time," stresses Chris.

"Initially, Amazon was very much a book, CD and DVD retailer and eBay was mainly a site for casual sellers selling goods on an auction basis," he explains.

"Now 80% of eBay sales come from fixed price sales and it has 200,000 professional sellers in the UK. And Amazon has expanded into new categories such as homewares, clothes, toys and electronics. eBay has greater reach in more countries than Amazon, but Amazon is growing much faster - the opportunities are huge.

"The UK is the most densely penetrated internet market in the world," emphasises Chris. In terms of spend per person per year, we buy more online than the USA and Germany, two of the other biggest online spenders.

"As a nation we spend £1,300 per person per year - and that average includes everyone from babies to pensioners," points out Chris. "So the high spenders are spending considerably more. And yet online retailing accounts for just 14.6% of total retailing in the UK - so there's lots of room to grow."

Starting out on eBay

Like many online sellers, Chris started small. "You don't need many sales skills to start selling on eBay, you just need something to sell," he explains. Chris sells second-hand computer products such as printers, cables and scanners.

"I started selling on eBay when I was made redundant," he says. "I had a background in computer and IT sales, but I was made redundant just before I was about to buy a house. I was looking for a job, but I also wanted to make some money fast, so I started selling on eBay. Before I knew it, six months had gone by and I realised that I was making money and could stop pretending to look for a job."

Two years of "happy selling" followed. In that time, Chris started offering his services as an eBay consultant, working with his colleague Sue Bailey, a website designer. Then a friend - Dan Wilson - suggested that they start blogging about their experiences. "So Sue and I set up the TameBay website," Chris recalls.

Today, TameBay is a popular forum for online sellers to get advice and share experiences. Visitor numbers have grown to such an extent that the website has become self-funding thanks to advertising from the likes of Amazon and the Royal Mail.

Sadly, Sue died in 2011, leaving Chris to run the business with Dan. In 2015 Tamebay became a part of the InternetRetailing group and now has a much larger team behind them.

The changing face of online sales

What's interesting about eBay and Amazon is that their customer bases barely overlap. "Amazon and eBay buyers are very different. It's only a small percentage that buy regularly on both sites," says Chris. "So you are a bit silly if you don't sell on both Amazon and eBay."

Many online retailers are also expanding their horizons and selling via or by opening an Amazon EU account. "Made in England and Made in Britain carry a lot of weight," points out Chris. "We're known as a trading nation and a lot of people speak English, so we're an easy country to buy from. We have a huge advantage over close rivals in Europe."

But while online sales continue to grow, it's clear that consumers are looking for choice when it comes to how they buy the products they want. "People talk about online and offline as if they are mutually exclusive," says Chris. "But the next stage is the merging of these. Big stores like Argos and PC World are already doing it. You can buy in-store and have it delivered, you can order online and get it at home or you can order from home and collect the goods yourself.

"Smaller retailers need to get smart and do the same things that a lot of big retailers do. You need a range of options so that consumers can buy what they want, when and how they want to."

Common mistakes

It's also crucial to make sure you have robust terms and conditions, advises Chris. Postage costs, delivery times, returns and refunds - you have to spell out your policy on all of these, he notes.

"Make sure people know you're a professional business and tell people that you will make it painless for them to return goods. They want to know it's as safe as buying on the high street."

Opportunities to expand

For retailers that sell a lot of goods, but don't necessarily want to pay for expensive storage space, Chris recommends Fulfilment by Amazon (FBA). "You can send all your stock to Amazon's warehouse and when an order comes in they will ship it," he says. "And they will deal with any returns - it can even fulfil eBay orders." Although this service costs money, it can save on warehouse and staffing costs.

Thanks to the reach of eBay and Amazon, small firms can compete with larger rivals. But Chris goes further. "A lot of small businesses and retailers have been saved by eBay and Amazon, they just wouldn't be here without them," he concludes.

Ecommerce content edited by Chloe Thomas of eCommerce MasterPlan.