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Chloe Thomas

eCommerce MasterPlan

Author and podcast host

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Contributions

eCommerce MasterPlan

About the company

Chloë Thomas is an e-commerce expert focused on e-commerce strategy and marketing, to help e-commerce people make better decisions on their path to success. She is the author of four books, keynote speaker, and host of the eCommerce MasterPlan Podcast. Her latest book is Amazon bestseller Customer Persuasion: How to influence your customers to buy more and why an ethical approach will always win.

About Chloe Thomas

Chloë has been working in e-commerce since 2003, learning how to increase orders, up customer retention, and manage customer service well, in businesses from the high street to start ups. eCommerce MasterPlan is the result of Chloë's years of experience.

Her three books were created to help e-commerce business owners and marketers to make the right decisions as they build their own path to e-commerce success. Now the eCommerce MasterPlan Podcast exists to bring a weekly dose of inspiration direct to the desks of e-commerce business people all over the globe.

CHLOE'S CONTRIBUTIONS

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ARTICLE

Eight top tips for selling online

Selling online involves more than just building a website and listing your products or services. Get advice on how to sell online. ...

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ARTICLE

How to deal with shopping cart abandonment

Ecommerce expert Chloe Thomas explains how to win back customers that have abandoned their online shopping carts. ...

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How your delivery strategy can increase your ecommerce sales

The quality of your delivery service can make or break your ecommerce business. Chloe Thomas on how to improve deliveries and boost online sales. ...

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The seven types of ecommerce business - and why it’s essential to know which type you are

Ecommerce businesses come in all shapes and sizes and unless you know, with clarity, which type you are, you’ll find your business struggling to succeed. ...

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ARTICLE

Turn website visits into more sales

How do you turn online browsers into buyers? Ecommerce expert Chloe Thomas explains how to persuade more website visitors to buy your products. ...