You have a fabulous service, brand or product that you, your family and friends and a growing band of customers love — but why can’t you get the press to fall in love with your offering?
You may fall into one of these categories:
The feeling of overwhelm can be powerful. But as a business mentor told me at the very beginning of my entrepreneurial journey, you need to do some promotion on your company each and every day. If you aren’t going to do that, then no-one will (unless you pay a PR agent). So go and do what you do best — enthuse about your business to interested parties.
If you have already had some press coverage by being spotted at an event or via Twitter, you must ensure that you maximise this opportunity as much as possible. Firstly, thank the journalist for their piece — you never know when you may need to speak to them again.
The next step is to politely ask them for the PDF version of the news story. If you can’t get hold of this then buy the publication and include a scan of the piece in a dedicated Press section on your website. You could also add the newspaper or magazine logo to your home page to give you extra credibility. Then share the image or promote a link to the coverage across your social media platforms.
When you are in the thick of running your business, you often neglect to articulate your USP. It’s worth asking friends and customers to take part in a focus group to establish what makes your business special. These are the kind of questions you should be discussing:
Once you have done this brainstorming, I can guarantee you that some lovely golden nuggets will have appeared. Now use this information to write a simple sentence that describes what your company does. Don’t forget to include your golden nugget. This sentence will then work as your elevator pitch, whether you are selling, networking or pitching to a journalist.
Amanda Ruiz is known as the ultimate door opener. She is the founder of www.amandaruiz.co.uk, a marketing and PR agency.
Most of us are pretty clear about the importance of design when brand building, but we are often less sure about which words to choose to bring our brands to life.
But every time you put pen to paper you either engage or disengage your customers. Words matter and brands that tell their stories as well as showing them win hands down. Successful brands like Apple and Volkswagen match the words to the visuals to create a strong voice.
Twitter, instant messaging, texts, online chat — they’re all proof of the power of words. How many times have we heard about people forming long distance relationships online, with only words at their disposal?
And think of how much information we find on the web before purchasing just about anything nowadays. Reviews, descriptions, listings and websites all contribute to our decisions to buy.
Finally, assess your writing capabilities honestly and if writing isn’t your thing, get help. You can keep costs down by doing as much groundwork as possible, putting all the content together in one document. Most copywriters charge by the hour.
Unless you’ve been living the life of a hermit for the past few months, you’re bound to be aware of the major international football tournament that began in Brazil this week. Like any other worldwide occasion, this year’s Brazilian sporting event has the attention of everyone on the planet — and with that in mind, provides the perfect marketing opportunity for businesses.
What you may not have realised, however, is the number of pitfalls that companies will have to dodge in order to run a successful marketing campaign that takes full advantage of the world’s attention on Brazil.
Are you wondering why this article is skirting the issue of saying exactly what the event is that we’re talking about? That omission is with good reason. What small businesses may not be aware of is that the football governing body in charge of the tournament has a list of protected terms that are trademarked and therefore should not be used unless you are an official sponsor. While the biggest sporting event of the year is the perfect opportunity to tailor your marketing campaign, you’ll also have to be extremely careful about how exactly you go about it.
Here are the terms that you shouldn’t be using:
You may well have had a glance over these terms and instantly thought that there is no chance of setting up a successful campaign without being penalised by the governing body.
This is far from the case, as two rival brands demonstrate. On one side, you have Adidas — one of the official sponsors for the tournament. The well-known sports clothing brand has recently launched a global advertising campaign, under the name The Dream. It sees football icons like Lionel Messi, Mesut Özil, Robin van Persie and Luis Suárez in the spotlight, with Kanye West providing the beats with a new rap.
On the other side is fellow sports clothing brand Nike. While the company is not an official sponsor of the event, it has managed to avoid all of the governing body’s advertising rules and regulations to create The Last Game. During the animated, five-and-a-half minute clip set in Brazil, fans are sure to recognise such familiar faces as Cristiano Ronaldo, Andrés Iniesta and Brazil’s own Neymar in the commercial.
The only thing that differentiates the commercials is the use of the official terms. And that only becomes apparent when you’re looking for them. And, at the time of writing, it looks as though Nike has already stolen a march on official sponsors Adidas.
It just shows you don’t necessarily need to be endorsed in order to be successful and that the use of the terms isn’t vital to jumping on the football bandwagon.
To further highlight the points made in this article, this entire piece was produced while avoiding all of the protected terms, except for when they were listed in the interest of the reader. Not the easiest of tasks — but definitely possible. And you still knew what we were talking about.
This article was submitted by marketing agency Kommando.
Exhibiting at an industry trade show can do wonders for your business — but it can also cost a lot. So how do you choose the right trade show?
The first step is to list all the reasons for wanting to exhibit. Be specific. “To increase sales” is too vague.
How exactly will exhibiting help you to boost sales? Here are some common objectives for exhibitors:
Next you can start to compare the USPs of each show with your business objectives to find the best matches.
Look at each trade show and try to find out key information from previous years:
With this information you should be able to score each potential trade show based on how well they meet your key objectives. This will be a bit of a balancing act between cost, likely outcomes and the resources you have available.
A fundamental question you need to answer is: Can we afford this trade show?
You should have a good idea of your budget, so the best way to get started is to create a list of all possible trade shows and their cost and cross off all those you cannot afford.
In order to meet defined objectives, it is important to make sure you have factored in appropriate costs for each exhibition including:
You will also need to think about the costs of other activities like demonstrations, competitions, branding/graphics, advertising and so on.
Once you have factored all of these costs in for each opportunity, plus the ticket cost, you should have a list of affordable trade shows that match your objectives and target market.
Richard Edwards is the director of exhibition and event specialist Quatreus.
I recently went to the Social Customer Service Summit run by Our Social Times. The event was attended by major brands and technology providers in the social customer service space and looked at all aspects of social customer service in relation to larger organisations.
But if you are a small business or an entrepreneur is this relevant to you?
Let’s assume you have a social media strategy in place. No doubt you have read plenty of hints and tips about social media etiquette; how Facebook and Twitter differ from LinkedIn; how Pinterest, Instagram and Vine will transform your business; and you are up to speed with what you need put on YouTube.
But you may still be wondering if social customer service really is relevant to you and your business. Here are some facts to consider:
So what needs to be done to make social customer service in your business a reality?
Well, it depends on who your customers are and how they behave. As a small business, the chances are you know exactly who they are, whether they are active on Twitter, Facebook and LinkedIn and you also know how they like to interact with you. Some will prefer email, others will prefer to use the phone or they may — lucky them — get the chance to talk to you face-to-face.
As a small business you can control exactly what sort of customer experience your employees give your customers, and the fact that you treat your customers in such a personalised way is something they value as much as you.
The challenge comes when your business starts to grow. At present you probably use Twitter and Facebook to get the message out and hope that people hear what you have to say. The question of how to deal with customers who complain on Facebook or Twitter probably isn’t front of mind at the moment.
But as your business grows it has to be.
So think ahead to avoid disappointment and consider the following:
Marc Duke is a marketing consultant.