Search
Are you talking to me? Getting the right tone of voice in your customer communication
Heading:
Are you talking to me? Getting the right tone of voice in your customer communication
How do you talk to your customers in your emails, mailings, letters and brochures? When it comes to customer communication, how you say something is just as important as what you are saying, explains Drayton Bird.
Highlights from our themes
Meet the expert
“A lot of sales people take the path of least resistance. A quick phone call or an email is easier and quicker than meeting up. However, customers and prospects find it easy to ignore emails and calls — and that makes selling a lot tougher. A face-to-face meeting is much more persuasive.”
Case study
Jane Lee runs Dexterity, a PR company working with small firms and IT companies. When her old website grew tired, it was vital that the new site met all her needs.
Sage World 2010
Sage World is a free two-day event in September for anyone starting or growing a business. The Telford-based event will feature seminars, practical advice and speakers that include the founder of King of Shaves.
Founding partners
Visit our other sites
Need all-round guidance on running a business or in-depth advice on the laws affecting your business? Visit our other sites - the Start Up Donut and the Law Donut
Follow us on Twitter
Join us on Twitter - @MarketingDonut
Small business marketing - free advice, tools and resources | Marketing Donut
Published by 
