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Business And Technology Centre, Bessemer Drive, Stevenage, SG1 2DX
Contact: Derek Williams
The WOW! Awards is the UK's only national award for customer service based purely on customer nominations.
Creator of The WOW! Awards. International speaker and author on customer service. Past chief executive of the Society of Consumer Affairs Professionals in Europe.
Why do businesses put so much emphasis on technology to tell them all about their customers? Derek Williams, customer service expert and CEO of the WOW! Awards, argues that the human touch is far and away the best way to keep customers happy and generate more business …