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20 tips to improve your customer relationships
Here are 20 things you can do to improve the rapport you have with customers:
- Be welcoming to your customer
- Show your customer that they matter
- Respect your employer
- Respond to the customer's individual needs
- Have a positive attitude
- Demonstrate energy and enthusiasm
- Make your customer feel special
- Develop TRUST
- Tell your customer the truth - in the right way, of course!
- Show your customer that you respect them
- Ask them questions to get their view
- Be polite
- Use their name
- Listen to the customer
- Show your customer that you understand
- Be sensitive to your customer's needs
- Admit mistakes when you have made them
- Keep your promises
- Respect confidences
- Be yourself
Ask you yourself whether these are appropriate to the way your organisation deals with its customers?
How well do you live up to these behaviours?
How well do your other colleagues perform?
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Understanding your customers: resources
Blog post (1)
Articles (26)
- Ask your customer what they think
- Building rapport with your customers
- Creating a positive culture in your business
- Customer database management
- Customer service lessons from the high street
- Delivering customer satisfaction
- Growing customers: building your business
- How small firms can get real results with CRM
- How to create effective customer questionnaires
- How to shape the attitudes of your employees
- How to turn good service into more sales
- How to use customer feedback to improve your business
- Listen and learn — increasing sales through customer feedback
- Measuring customer satisfaction
- Putting the focus on your customers
- Six reasons you could be failing to attract customers
- The importance of exceeding customer expectations
- The importance of recruiting the right staff
- Turn your customers into your best sales people
- Understanding your customers' real needs
- Use your CRM system to increase sales
- Using existing data to understand your customers
- Why it pays to profile your customers
- Why listening to your customers matters
- Winning back customers: making up is hard to do
- Working with a big client
Briefings (2)
FAQs (1)
Tool (1)
Video (1)
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Comments
This is a handy list - thanks, Mac.
Putting these simple tips in one place could help anyone improve the way they interact with customers, suppliers and even colleagues.
For example, you could use it as a crib sheet to refresh yourself before every meeting, and as a check list during the meeting, and even as a tool to reflect on your performance afterwards.
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