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Five ways to solve customer problems

Technique No. 1:

Solve the problem - rather than blaming yourself or someone else.

Technique No. 2:

Find out what they want you to do - by asking questions and listening carefully. Don't assume.

Technique No. 3:

Outline the solution - if there is one - or the alternatives.

Technique No. 4:

Take charge of the situation - reassure the client by saying: "I will..." rather than: "I might...", "You might be able to..." or "I don't think..." which sound weak and ineffectual.

Technique No. 5:

Tell them what they can do, not what they can't do - sound positive and offer an alternative course of action for the client rather than simply saying what they cannot do.
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Jovie's picture

Consumers must be informed on how they are going to handle a bad service being render to them by a particular establishment. Any consumer who has received bad customer service and been provided little or no recourse for complaint recognizes that small sense of powerlessness. Enter the Internet, an effective tool for getting in contact. When phone calls and emails do not produce the desired response, customers still have a very public discussion board in which to voice their dissatisfaction when bad products and bad support threaten to damage their calm. If you believe that the customer is usually right, make it so by using one or more of the following web sites for consumer grievances. You may also read: Use these websites for consumer complaints against retailers

Tue, 10/04/2012 - 05:41 — Jovie

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