Your mailing list

To get results from direct marketing you need a targeted, clean and up-to-date mailing list that complies with regulations. Read our introduction.

A well-designed database makes it much easier to find, analyse and use customer information to improve the service you offer. Our factsheet.

Small firms need to concentrate on niches that are either too small and specialised for the big boys or too new for a large firm to catch on to.

All businesses that keep any information on living people must comply with the Data Protection Act. Your responsibilities under the Act.

Big data promises to revolutionise marketing analytics and drive results. But what is big data and how do you use it to understand your customers?

The key questions you need to answer to develop a successful customer segmentation strategy.

Every business needs to attract customers, arguably it's one of the biggest everyday challenges in business. So, what's the key to success?

Small businesses need customer relationship management solutions that are quick and easy to use and deliver results fast - including increased sales.

Use Royal Mail's handy free mailing list accuracy audit to get a free assessment of the accuracy of your businesses' mailing records.

Not all customers are the same. So stop taking a one-size-fits-all approach to your marketing and start segmenting your customers.

Buying a mailing list can be fraught with pitfalls. John Keating has eight valuable pieces of advice to help you source the right mailing list.