CONTACT US

Corrections, commercial enquiries and data requests each have their own address below. If gambling has become a problem, please call GamCare rather than writing to us.

Last updated 2 September 2026

We read everything sent to us. What we can help with, and what we cannot, is set out below so you do not spend time writing to the wrong place.

hello@marketingdonut.co.uk Questions about a comparison, how we rank operators, or anything else about the site. We aim to reply within two working days.

corrections@marketingdonut.co.uk Bonus terms change and offers move without notice. If something here is out of date or wrong, tell us the page and what you believe is inaccurate, and we will check it against the operator’s own site. Corrections are made without argument where the evidence supports them.

partners@marketingdonut.co.uk Commercial enquiries and listing requests. Worth stating plainly: a commercial relationship does not buy a higher rating, a better position, or the removal of a negative. Those are editorial decisions and they are not for sale.

privacy@marketingdonut.co.uk Requests to access, correct or delete personal data, and anything else covered by our privacy policy . We respond within one month, as UK GDPR requires.

What we cannot help with

This is the part worth reading before you write, because it saves you time. We are a comparison site. We are not a casino and we have no relationship with your account.

• We cannot release a withdrawal. We do not hold accounts, process deposits or pay out winnings. If your balance is stuck, only the operator can move it.

• We cannot resolve a dispute with an operator. Contact them in writing first and keep the replies. If that goes nowhere, escalate to the licensing authority named in their site footer. For UK-licensed sites you can also go to the Financial Ombudsman; for offshore licensees, that route does not exist.

• We cannot recover an account, reset a password, unlock a bonus or intervene in a verification check.

• We cannot remove you from an operator’s marketing. Use the unsubscribe link in their emails or their account settings.

• We do not give financial, legal or tax advice.

We do want to hear if an operator listed here has behaved badly. It affects the rating, and in some cases whether the site stays listed at all. Specifics help far more than general complaints — dates, amounts, and what they told you.

If gambling has become a problem

Please do not write to us. We are not trained for it and we cannot help quickly enough. Call someone who can, free and in confidence, at any hour.

Free and confidential, around the clock, whether or not you think the problem is serious.

GamStop will block you from every UK-licensed gambling site in one registration, free, at gamstop.co.uk . It takes a few minutes.

Postal address

registered company name address line 1 town / city, postcode United Kingdom

Company number company number

Response times

General and editorial email: two working days. Corrections: we aim to check the same week. Commercial enquiries: five working days. Data requests: within one month, which is the statutory limit rather than a target.

We are a small team and we do not run a phone line. Email is the only way to reach us and it is read by a person.