Handling bad publicity

Had public criticism or a PR disaster? Start here to find out how to handle it, how to limit the damage and how to turn things around.

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Handling bad publicity - overview

Had public criticism or a PR disaster? Start here to find out how to handle it, how to limit the damage and how to turn things around.

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Handling bad publicity FAQs

Seven FAQs explaining how to handle bad publicity in the press and on social media, and what to do if competitors spread rumours about your business

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Golden rules of complaints handling

Although no one likes receiving a complaint, they provide an opportunity to identify and rectify problems with your current systems or product.

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How to handle bad publicity

As a business owner you should be prepared to deal with bad publicity and its effects. A written plan can help you through, but how do you create one?