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Why your best sales people could be your customers thanks to word of mouth. Shweta Jhajharia on how to turn loyal customers into a sales team.

Do you want to know more about your ecommerce competitors? Michelle Strassburg, co-founder of wood flooring specialist Wood and Beyond, gives tips.

Want to get more out of Twitter? Social media expert Gemma Went explains how to raise your game - including tips on posts, apps and strategy.

Don't blow your advertising budget on an expensive radio advert which goes out at 3am. Save money by investing in low-cost advertising options.

BSI British Standards have published two standards to help organisations improve customer satisfaction. This article explains what they cover.

Body language expert Robert Phipps explains how understanding non-verbal communication can help small firms to increase their sales.

New product research is absolutely vital before you go to market, to make sure you’re not about to launch a costly disaster.

What can PR do for your small business? How to use PR effectively, get positive media coverage and promote your business in the press.[