
Asking pertinent questions when sourcing a social media expert is essential. Chris Street suggests six questions to help you find the best person for the job
There has been a proliferation of new social media consultants, marketers and social media experts springing out of the business woodwork.
If I was tasked with the onerous job of sourcing and hiring a social media consultant, it might appear at first to be a thoroughly daunting task. But it doesn’t have to be, if you ask the right questions when you interview them.
So, to help you on your way to finding the right person to assist you with your social media marketing, here are my top six questions to ask:
1. Do they write a blog — and update it regularly?
A well-written, consistent and effective blogging presence is the lynchpin of any social media expert. If the individual in front of you isn’t blogging, or has been writing a blog for less than three years, it’s worth asking them the simple question, “why?”.
2. How long have they been involved in social media?
If the answer is less than six years, it’s questionable if they really are a social media expert – or if it’s just another individual/agency which has jumped on the social media bandwagon to make money from delivering little.
3. Are they proficient in marketing business and consumer clients?
A truly versatile, adaptable and savvy social media expert should be able to work effectively with businesses and consumer-based organisations to deliver stunning social media marketing. If they can’t demonstrate this, be wary.
4. Will they let you speak to their current social media clients?
One of the acid tests of a good social media marketer is their willingness to allow potential clients to talk to their existing client base about their work. If they are reticent, or talk about “confidentiality” of clients, be insistent.
5. Do they have a range of prominent social media profiles?
Ask if they are present on the main social media platforms, and are active on them. I’ve seen so-called social media experts without effective Twitter profiles, without blogs, and even without Facebook profiles in the past.
6. Are they willing to highlight definitive ROI from social media campaigns?
Insist on seeing examples and case studies from them, highlighting ROI from their social media marketing for clients. If they can’t or won’t, be aware that you might be in front of nothing more than a snake-oil salesman on the social web.
So, if you get the right answers, the chances are you’re sitting opposite a reputable, passionate and professional advocate of social media marketing. If not — keep searching.
Chris Street is an expert contributor to Marketing Donut and founder of Bristol Editor.
Popular content on social media:
Find more articles, videos and tools on social media and online networking in the Resources box on the right.
Comments
The problem I see in this is when you consider how many people are knowledgeable on social media platforms and genuinely start out and have no client list or anything to fall back on. Every one has to start somewhere. So expecting every social media savvy entrepreneur to have X amount of years available under their belt, when in fact social media in its entirety only really took off within the last 4 years is kind of unrealistic. Yes, internet marketing has existed for a long time, but not as 'Social Media'
Facebook only really took off in 2004, but most people forget that it was for College/Univeristy kids back then. No social media marketing happened then. Or not in the sense of what Social Media Marketing is today and the jobs you get. It was merely a social platform. So from 2009 onwards is when things started to take off in a massive way and for the old 'internet marketing dogs' who still call it 'Internet Marketing' these days, already did a lot of the functions/ or tasks performed by a Social Media Marketer's role. It just was not called Social Media Marketing though- but had a variety of different names attached to it. Since social media relates primarily to Facebook, Twitter etc. But things like writing blog posts, writing press releases etc. These all existed for years and years and never fell under social media marketing. So people like myself have had experience in running hobby websites or blogs, writing content, Search Engine Optimization etc. But no official client list. That doesn't mean we don't know the industry. You also do not need a degree in Social Media Marketing, but have an avid interest in your work and everything related to social media, writing website content and ranking your site or generating backlinks.
So although I enjoyed the article, it would be very unwise to say just because someone has obtained experience elsewhere, and cannot produce ROI or a client list, that they are 'dodgy sales people'... frankly, I think having such an attitude will not only limit what you can achieve in life, but I think that you are the type of person who believes in everything to be traditional. Perhaps along the lines of: Go to School, Get a degree, work in a 9 - 5 job, be a good person, pay your mortgage, have kids, and die a great death surrounded by friends and family.
Life is short... don't assume that everyone are idiots in life or don't know how to study or think for themselves.Some of us enjoy learning, even after leaving school, and just because we don't have a client list, doesn't mean we are less knowledgeable.
I am proud to say I am one such an example.
If you have that attitude, then great entrepreneurs like Richard Branson who failed maths in school a few times would be on top of your list of those who know 'absolutely nothing.' Yet he has rich beyond comparison. Some people have the right attitude, the right principles and look beyond what convential companies say they 'can' or 'can't' do.
For the record I look up to the man. ;)
Also other things you may not have thought about... if someone kept a blog...
It is nice to have a blog, but not a necessity. A person can for example become an authority in their chosen subject by writing a book. You can set up a business page on Facebook and offer valuable information about your area of expertise, just to engage people who might be potential customers in future. But social media doesn't sell. It never does. These days consumers do not like to be approached. They do the approaching themselves. So you have to build your credibility and lots of people do it without having blogs or even a client list. Famous examples are people with no experience, starting youtube channels centred around their hobby or subject of interest and build a loyal following of 10k or more subscribers. So would you say that a person like that knows absolutely nothing about Social Media, even though they generate more income than most people see in a year?
These are things you need to consider and think about.
For starters, get out of these beliefs that hold you back. Social Media Marketers can be anyone...you, your next door neighbour or even a 16 year old kid that has an interesting hobby and followed it for several years. They may not see themselves as marketers, but they certainly are in the grander scheme of things as they provide content for a targeted audience and understand their audience.
Well I can go on and on. :P
Have fun.
Some valid points made and although I dont agree with all of them, for example providing client list of companies you are already working with as from experience, this totally defeats the point of you managing an external social media account if its in the public domain that you are doing so and not them...
However, I do totally agree with the key message which is whenever you are contracting outside sources with your business, (no matter what service they will be providing, sales support, design, printing, coaching - the list goes on) you must take time to research and assess if they are the right fit for your business!
Add a comment
Not registered? We'll create a new account for you when you add your comment