Sign in

Courtesy navigation

Comments (0)

Seven approaches to dealing with customers

A good standard of communication combined with the psychology of customer service suggests seven good approaches to dealing with customers:

  1. Being solution focused rather than problem orientated
  2. Listening to understand, rather than making assumptions or being indifferent to the customer
  3. Being gracious and empathetic rather than being unconcerned or dismissive
  4. Ensuring clear communication at all times pitched to the customer - neither 'over their heads' nor talking down to them
  5. Being assertive, not passive or aggressive
  6. Being non-defensive and treating customer feedback as valuable information
  7. Being influential and persuasive when negotiating or discussion options for a solution
Add this

Rating

0
Your rating: None

Email a friend

Comments

Add a comment

Not registered? We'll create a new account for you when you add your comment

  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <p>
  • Lines and paragraphs break automatically.

Create an account

Not registered? We'll create a new account for you when you add your comment.
Account information
Your name on the Donut websites
Personal information
Your first and last name, please
We'll send your registration details here
Just the first part - eg SW17
Not in the UK? You can still leave comments:
I would like to receive the My Donut e-newsletter
Type the characters you see in this picture. (verify using audio)
Anti-spam check - enter the characters you see

When you click 'Register' to create a new account, you accept our terms of service and privacy policy

We check all comments before publishing them on the site.