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Experts: Customer care

  • Andrew McMillan

    Charteris is a business and IT consultancy with practices in the retail, government, services and financial sectors. 'Customer centricity' consulting focuses on reviewing and streamlining processes for organisations to ensure they offer the best service at a minimal cost. Customer experience consulting helps organisations to define and shape their internal culture and externally reflect that to deliver a differentiated level of service through their people.

  • Darren Young

    CSN provides customer service best practice solutions that support your "journey to service excellence" through membership and its range of products and services that include customer surveys, employee surveys, benchmarking, assessment, complaint management, training and consultancy.

  • Derek Bishop

    Culture Consultancy specialises in organisational cultural alignment, cultural change and people engagement. We deliver measurable performance improvement by implementing cultural change that creates alignment internally throughout the organisation as well as externally with customers, suppliers and partners. Considered by our clients to be 'intelligent' and 'hands-on', we are business results led and people engagement focused.

  • Derek Williams

    The WOW! Awards is the UK's only national award for customer service based purely on customer nominations.

  • Don Hales

    Don is an inspirational speaker, author and adviser on all customer service issues. Areas of speciality include putting the financial case for great service and his research project on customer service leadership. His work is based on case studies from the National Customer Service Awards that he founded in 1999.

  • Mac Mackay

    Founded in 1992, Duncan Alexander Associates had a clear mission: to provide contract colleagues to see the way to enhance organisational performance. Following early success we acquired John Wilmshurst Marketing Consultants. Their ability to show the way through well-regarded training was a valuable asset and Duncan Alexander & Wilmshurst was formed.

  • Robert Craven

    Brighter, gutsier, business consulting from "been there, done it" advisers... straight talking, honest, practical people who will help you take your business to the next level. Free of business school BS we focus on significantly improving sales, profit and shareholder value.