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How to target your perfect clientele

January 04, 2016 by Marketing Donut contributor

How to target your perfect clientele{{}}When you are setting up a new business, one of the biggest challenges is finding your target audience and making them aware of what you have to offer. This can be daunting but, by following this step-by-step guide, you can identify and target the perfect potential clientele for your business.

Define your ideal client

It’s vital to understand who you think will want to buy what you are offering - based on everything from gender and age to geographical location. Are your products or services only available in one location, or can they be distributed on a larger scale? It's often worth brainstorming with a few close friends and family to build up a picture of who is most likely to become a valued customer.

You should then delve deeper into your audience segmentation, as there may be a psychographic (values, attitudes and personality traits) aspect to your audience insight. Is there a potential market among people with a particular lifestyle or demographic, such as high-earners or young professionals?

Think of this process as a funnel; at the top you have the broader segments, such as gender and age. Each segment thereafter is more detailed and focused, such as where they live, their values and personal attitudes. This will help you to build up a detailed picture of who you are targeting and give an idea of how to reach them.

For example, if you are an IT contractor your target audience is likely to be businesses that have a knowledge gap in their workforce. According to the Nixon Williams Contractor Survey, 85% of contractors in the UK are male, so your advertising efforts are more likely to be male-focused.

Now think about the kind of businesses that might require your services; what do you offer that is most in demand? For IT contractors, this could be website and online support or back-end system development.

Consider channels, routes and reach

Once you have a target clientele in mind, the next step is to think about how you are going to reach them. With any client communication, it’s important to think about what type of client they are, whether they are existing customers, new prospects or a previous client. By segmenting your customers this way you can target your offers appropriately, whether you are trying to lure back lapsed customers or attract brand new ones.

There are a host of channels you can use in order to reach your audience, from social media to email marketing. You simply need to find out which channels your prospects use the most.

Have a clear and concise message

When it comes to marketing copy, you need to show the client what your services can do to solve a problem they have. This is where you can often tailor your message to different customer segments, including business and consumer clients.

Your marketing messages should be in line with your branding strategy; they need to be direct and easy to remember. A great example is Apple’s "Think Different" tagline; it's short, concise, to the point and, most of all, memorable.

Implementation

If you are an IT contractor, there are lots of other ways to ensure that you are marketing yourself effectively. For example:

  • Ensure that your LinkedIn profile is always up to date. Connecting with previous contacts is advantageous, as these can be revisited at a later date. Another useful tip is to post an update on future availability when nearing the end of your contract. This could lead to repeat business and build your reputation.
  • Job boards can be the simplest way to find out about a contract. There are many different websites where contracts can be found; and some agencies also specialise in contract workers.
  • Networking events and industry meet-ups allow you to get your name out there and build new professional relationships; they can also be a great way to build confidence, connections and improve your skillset.
  • Direct contact (via email) with targeted companies is also a good way to drum up business. Explain who you are and what you can offer to solve a problem of theirs; and don’t forget to follow-up.

Practice makes perfect; keep refining this process until you have a strategy that works for you. Above all, keep gathering knowledge on your clients' preferences, including how they receive their news.

On-going research on your target market will help you determine who is more likely to buy as well as the type of marketing methods they will respond to.

Copyright © 2016 Rachel Smith, technical writer at Nixon Williams' Vantage Online Accounting.

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The ten best blogs of 2015

December 15, 2015 by Rachel Miller

The ten best blogs of 2015{{}}2015 seems to have flown by; we've certainly been busy here at Donut HQ covering small business news, publishing expert blogs and adding to our ever-expanding library of marketing resources for small business owners.

We know you've been busy too - when you run your own business it can feel as if there are never enough hours in the day. So if you are pushed for time but you want to read the best marketing advice and inspiration for small firms, check out our pick of the top ten blogs of 2016 (below).

We're planning lots more content in 2016, including a raft of new articles on ecommerce coming in the spring. So do come back in 2016 for more news, views and advice.

In the meantime, we'd like to thank all of you for supporting Marketing Donut - it's your insights, comments, blogs and tweets that make the Donuts such a fantastic resource for UK small businesses. We'd especially like to thank all our experts and bloggers that have generously shared their knowledge with us.

And, of course, thanks to you all for visiting, reading our content and sharing it. If there's anything you'd like to see in the future, please let us know.

We'll be back on 4 January with more news, articles, blogs, tweets, offers and advice - everything you need to help you run your business better.

Have a great Christmas and a fun new year!

The Marketing Donut team

Here's our pick of the ten best marketing blogs of 2015:

Andy Bounds: What makes a great salesperson? The answer might surprise you...

Mike Southon: How to grow your business when you've hit a brick wall

Sarah Orchard: What's native video and what has a meerkat got to do with it?

Dee Blick: Revealed: 13 marketing secrets of the most successful small firms

Emma Pauw: Mastering the art of social listening

Shweta Jhajharia: How to qualify leads in just ten minutes

Eric Moeller: 18 ways to talk to your customers on social media

Ashley Carr: How to get journalists on side

Amanda Ruiz: How I used LinkedIn to open doors when all else had failed

Grant Leboff: How to make your customers the heroes on social media

What can a Katy Perry lyric teach you about customer communication?

December 15, 2015 by Andy Bounds

Katy Perry{{}}My daughter was listening to the song Firework by Katy Perry the other day.

The first line says: "Do you ever feel like a plastic bag?"

And I thought: "No, I don't actually". So I stopped listening.

Then, I received a marketing email with the title: "Are you a new author living near Croydon?"

I said to myself: "No. But I'm a best-selling author living near Liverpool." (Sorry if that sounds a bit big-headed but it's true; my books have sold pretty well.)

And perhaps my favourite of all…

I once received an email called "Looking for a hair makeover for the weekend?". One quick glance at my photo will show why I didn't think this email was meant for me.

The fact is, many communications start like this - with something irrelevant, or dull or both. But, if you want people to engage with you immediately, you have to start well.

When you do, you both feel better. Your recipient knows why they should listen. So they do. And this improves your confidence as you deliver it.

Everyone knows the importance of first impressions. I guess that's why, when I share this idea with people, they normally say "but my first impressions are always good."

But are they? Or do you sometimes use:

  • Boring intros: "Let me update you with everything I have been doing since we last met".
  • Boring titles: "About us" or "Our experience"
  • Boring words: "agenda" or "summary"

Hardly riveting, are they?

Fortunately, it is pretty easy to do it better; and engage people better as a result.

In fact there are only two steps:

  • Identify the #1 thing they're most interested in (the easiest way to find out is to ask them); and
  • Include this #1 thing in your title/introduction.

For example, let's re-write the above three, assuming you're talking to someone whose #1 thing is to improve their competitive advantage:

  • Interesting introduction: "Our key focus is to improve your competitive advantage. So, I'm going to update you with everything I've been doing to help you do this. And also what I'll be doing next."
  • Interesting title: "How our experience will help improve your competitive advantage".
  • Interesting words: "Agenda" becomes "The purpose of our meeting: finding new ways to improve our competitive advantage".
  • "Summary" becomes "So let's look again at the main factors impacting our competitive advantage; and then decide what actions we'll take to improve ours".

A great start doesn't guarantee a great outcome, of course. The rest of your communication must be good too. But start badly, and you might well never recover.

My tennis coach's says I should improve my serve because, when I get it right, it enables me to dictate the point more than any other shot. In his words: "your serve is the only shot where you aren't reacting to your opponent. So it's the only shot you have 100% control over. Do it well, and they have to react to you. So it sets the tone for everything that follows."

When you communicate, is your first serve - your title and intro - impressive enough? Or do you sometimes feel like you're a plastic bag?

Copyright © 2015 Andy Bounds is a communications expert, speaker and the author of The Snowball Effect: Communication Techniques to Make You Unstoppable. You can sign up for his free weekly tips.

Image: Featureflash / Shutterstock.com

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How to prepare for a successful TEDx talk

December 14, 2015 by Marketing Donut contributor

How to prepare for a successful TEDx talk{{}}TED talks and the independently organised TEDx talks are hugely popular with both speakers and their audiences. An opportunity to speak at such an event is on the bucket list for many people, so when I was invited to speak I jumped at the chance.

And yet ten years ago, I had a debilitating fear of speaking in front of groups. The turning point came for me one day in a team meeting. I was so nervous I couldn’t give a short five minute update and someone else had to step in whilst the entire room looked at me. I was mortified. That day I decided to do something about my situation.

Joining Toastmasters enabled me to improve both my confidence and my speaking performance. When you join you get a manual with ten speech projects that help you gradually build your confidence and skills as a speaker. The great thing about having a structure to follow is that you hone your speech writing style and understand the value of preparing your material well.

Here's how I prepared for my TEDx talk, which was entitled Why women need to speak up; a subject very close to my heart.

Preparation

I wanted to share my message at TEDx without notes and be as conversational as possible. I also wanted to include facts and figures that supported my message. I spent many hours researching my material, writing and rewriting my speech and rehearsing so that I felt comfortable enough to speak in front of a live audience as well as a video camera. Preparation helps you feel comfortable enough to get out of your head and just be present in the moment to really connect with your audience.

Timing

All TED talks have a cut-off point of 18 minutes, and for good reason; people’s attention spans are limited so you have to get your ideas across quickly.

At Toastmasters, speeches are timed to ensure that the meeting finishes on time but also to help you learn how to keep to time.

Working through my speeches within the club helped me understand how to craft and deliver my message within a designated time slot. Also, when you’re really familiar with your material and know what it feels like to speak for five minutes or 30 minutes you can adapt when you get thrown a curve ball.

Quite often meetings or seminars go over time because other speakers haven’t prepared properly. This has a knock on effect.  So, when the chair says “unfortunately now you only have half the time to get your message across” you can quickly adjust and deliver.

Evaluation

At Toastmasters every speech is evaluated. Practising in front of a live audience week after week and getting this feedback has been one of the most beneficial aspects of my development as a speaker.

Far too many presenters don’t understand that the audience experience is key. Rehearsing and testing your material is crucial to ensure you engage your audience and create a good experience for them. Getting feedback helps you understand what the audience sees and hears.

Final thoughts

I used to be terrified of speaking in public, but with focus and effort I got to a stage where I felt confident and competent - and now I really enjoy it.

Whether you are as terrified as I used to be, or you simply want to ensure your talk is the best it can be - follow my advice and you’ll ensure your moment in the TEDx spotlight is a success.

Copyright © 2015 Jay Surti is a member of Toastmasters International.

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Five ways to leverage winning an award

December 14, 2015 by Shweta Jhajharia

Five ways to leverage winning an award{{}}One of the tried and tested ways to establish your business in your sector is to win an award. An industry accolade is an independent evaluation of your firm and a public recognition of your worth - and it's something that your customers are more likely to trust than your own marketing material.

Most business owners already know this - and yet many fail to take full advantage of a win and leverage it for the massive authority building that it provides.

Here are five ways to get more mileage out of an award:

1. Write a press release

Writing a press release can be one of the best ways to leverage an award. Not only does it increase your media exposure, but it also provides core content that you can adapt and use in a wide range of marketing materials – such as on your blog, on social media channels and to send in emails.

2. Add it to your website

Potential clients often visit your website to look for proof of what you do, and the quality of what you do. An awards section will help this tremendously.

Convert your press release into a blog. Details of your win will persuade anyone that is sitting on the fence that you are credible and it will further reassure those who already believe in what you do.

3. Add it to social media

Share links on your social media channels to your press release, any media coverage and your blog post. Share a snippet from your press release; something short, sweet and compelling, in line with the tone of your business.

Include a picture from the awards night. Social shares with photos tend to capture attention better than those without. Sharing to your social media is essential as many consumers look to social channels to find out more about you and gauge your quality.

4. Send an email to existing contacts

Using your press release as a starting point, write a short announcement to those who have opted in to receive your emails. Upload any relevant photos to your Facebook or other social media platforms. Then place a link to the album within your email. This helps encourage readers to share via their own channels.

Gaining social shares contributes not only to your authority but to your "social signals" which is great for search engine optimisation (SEO).

Towards the end of the email mention how to get in touch, or flag up one of your latest offers, to encourage prospects to convert.

5. Celebrate with your team

Take a break in your day-to-day activities and really celebrate this achievement.

This is an opportunity to build authority with the public and to foster a sense of achievement amongst your employees. It is their win as well and they need to see that you appreciate their contribution to the business.

This will allow you to get to know your team better and have a good time with them. Plus, it will contribute to motivating your team to keep your business on a trajectory of greatness.

Putting into action these five steps whenever you win an award may take some time out of your schedule. However, the time taken to leverage something like this is worth it for the authority building that has far reaching effects with your customers and with your team.

Copyright © 2015 Shweta Jhajharia, principal coach and founder of The London Coaching Group.

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My top five ecommerce books to read over Christmas 2015

December 07, 2015 by Chloë Thomas

Chloe Thomas, ecommerce expert, has been turning her mind to good reads for the Christmas break. She shares her top picks here.

One of the biggest challenges in ecommerce is finding the right materials to learn from. And Christmas/the New Year is a great time to revisit our plans and goals for the coming year.

I put together this podcast to let you know the top five ecommerce books I would recommend you read, and how to pick which one of them will make the biggest difference to your business success in 2016.

The books I've selected are a real mix - some biography, some very practical, and others to just get you thinking!

The books are:

I hope you find the podcast helps you pick the one for you, and you enjoy reading your chosen book as much I did!

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