“I’m sitting on database gold,” says the owner of a consulting firm.
“I know exactly who I want to do business with. I have a cleaned database of 1500 names. None of them know us yet but we have a really strong track record.
“I really need more clients. What’s the quickest and best way to approach people, get them on side and generate sales?”
This business owner asks a very valid question, one that I know many other businesses struggle with.
Business development is tough today isn’t it? In pretty much every firm I speak to it’s the number one challenge. And so much has changed. Back in the day — well, the early 1990s to be precise — I was a salesperson. At the birth of the telesales era I’d phone people up and they’d sometimes thank me for my call! Can you even imagine that today?
When it comes to doing business today, the big problem is trust. We are all too busy, too oversold to, mistrusting of companies in general and self-oriented selling in particular. When I think of the number of cold sales emails I’ve junked, the number of times I’ve put the phone down on a salesman, the adverts I’ve ignored then this is the only course of action I can recommend.
You can get more appointments from your cold calls — if you follow this advice. Make these techniques work for you and I promise you’ll see a marked difference in your sales figures.
There are a number of so-called experts out there saying that cold calling doesn’t work but they’re wrong. Cold calling is still one of the best and quickest ways to get new business and it is far from dead — it has changed, yes, but it is growing and is an area that continues to evolve. You need to be on top of what’s changing in order to stay ahead of the game and your competition.
This is one of the things that loses you credibility, rapport and respect straightaway. But what do I mean by stupid questions? Questions such as: “How much do you currently pay?” and, my personal favourite, “What will it take to get your business?”
This is another thing the average salesperson fails to do. The prize for worst ever call reason goes to someone who I once heard say: “the reason for the call is to find out when your contract is up for renewal”. Brilliant. Abject failure to understand tip number two! You have to grab your prospect’s attention and an important part of that is having a strong call reason — something that will engage them.
This part is often missing — particularly if the salespeople concerned are making lots of calls. Prospects can hear confidence and belief in your voice and they notice when it’s missing. You need to persuade people to buy into you and what you offer. They need to have faith in you and trust that you know what you’re talking about.
It often astounds me how little preparation your average salesperson does. The minimum preparation you should be doing prior to a call is to get the name of the decision maker, direct phone number and email where appropriate, an idea of your call reason and what you’re going to say, likely objections and how you’re going to handle them, plus access to your diary to book those appointments in. You also need to know the date and time that you’re trying to make the appointment for before you start to close — otherwise you’re less likely to get a date set up.
If you’re starting any sort of calling session, whether it’s cold or warm calling, make sure you’re focused before you start. This means getting away from any distractions such as colleagues chatting, incoming phone calls, emails, people putting the kettle on and so on. If you’re going to start a calling session, make sure you’re focused on it. As well as the end result you want to achieve.
Another big mistake the average salesperson makes is sounding bored and tired. Your voice is all you have to persuade people, so make sure you give it your best shot. You need to have energy and enthusiasm in your voice in order to persuade others.
The longer the calling session goes on, the more you have to be careful of your energy levels. Sometimes short breaks between focused calling sessions actually produce better results. Remember, If you’re going to make a call, make it sound like a good one!