I have seen some things. I have seen a celebrity open a supermarket and to declare it “The best supermarket I have ever been to” and then I saw him wax lyrical about his latest project as swooning young girls lined up to meet him in the foyer without entering the newly opened store in question. I have seen a launch event cancelled because the star that had been booked for the event was in court.
I did not see the latest wave of the desperate and insufferable enter a jungle in Australia in the name of entertainment, egotism and career revitalisation. However, I am sure that in the next year, many of them will be cashing in on their time in the jungle shared with creeps, crawlies and lest we forget, all those bugs, spiders and snakes too!
Hiring a celebrity to promote your business or event can be risky. The eventual termination of Kerry Katona’s contract with Iceland is a prime example of how things can go awry.
Of course a small business won’t have the resources to fly in David Hasselhoff or Christopher Biggins. So what can you do when your budget doesn’t stretch to someone who used to be in Eastenders but is now in The Bill?
Well, you could always take the route chosen by a newly launched enterprise around the corner from our Bristol office. A former Woolworths store has just been re-opened under the name of ‘Woolies’. Within the building is an indoor market with a range of stalls offering fresh meat, footwear and flowers. The new venture was opened in style by none other than a Del Boy impersonator. So convincing was the look-alike, one local blog reported ‘Actor David Jason was also present.’
A celebrity fresh out of the jungle will come at a premium and so why not go for the next best thing? With a tongue-in-cheek booking of a look-alike, you will be sure to save vital marketing funds and have some fun in the process. Make your launch event a hassle(-hoff) free experience!
So, you’ve agreed to sponsor an exciting initiative.
You can now expect a logo or mention on the sponsored party’s website, marketing materials and at the event, and you might even get a mention in press coverage. Fantastic exposure.
At this point, you might start seeking coverage in your own industry’s ‘trade publications’, but here’s a warning:
In most cases, the media simply don't view sponsorships themselves as newsworthy.
For example, if you’re a legal firm sponsoring a craft festival, the legal press is very unlikely to cover it. There’s simply no story there, and no amount of padding will change that.
In fact, unless you have hard evidence that the sponsorship generated such success for your business that others in your industry could learn from it, the media probably won’t touch it. Worse still, if you try to PR it anyway, you risk causing long-term damage.
Editors receive literally hundreds of press releases a day, and a weak story could have them reaching for the delete key for every future press release you put out – even ones that deserve attention.
If you want to bring your company's achievements into the spotlight, by all means engage a PR professional, but keep in mind that while a well thought out approach may take longer to get up and running, it will yield much better results in the long term.
Of course, with a crack team of creatives and an unlimited budget, it could be argued that anything is possible, but as a rule: no story = no PR.
You may have heard or read that a cash machine in the East end of London is to offer those making hole in the wall cash withdrawals the opportunity to select between the English language and Cockney English. This regional dialect cash machine has caused quite the stir in PR terms-the company who license the machine and service etc will stand to not only raise their own company profile, but see an increased use of the machine through the sheer novelty of being able to take out a 'Lady Godiva' from the 'Sausage & Mash' machine. But what more could it offer for small firms?
The added benefit of increased use of the cash machine could also be converted into serious revenue generation for companies who advertise on the back of the ATM receipts and advice slips which are issued. A simple idea which can be adopted by many small firms be they offering products or services. If it isn’t an affordable option for a solitary business, it could be useful for a small number of businesses to join together in a coordinated campaign within a town.
More recently, ATM tie-in campaigns have seen special offers appearing on advice slips close to payday - the thinking being that it is the time of the month when you are more likely to monitor finances at cash points and therefore there is an increased potential for exposure to customers who are examining their balances and printed mini-statements.
Do you think the three month trial of the London cash machine will prove a success or is it purely a gimmick that sustains slow news day column inches, pub chatter and the like? I think it highlights perfectly the local level creative ideas that can be adopted by small businesses. Advertising campaigns where your business name appears on the back of another local shop’s receipts or car park ‘Pay & Display’ tickets is a great way of bringing your message to the attention of potential customers.
We have all had it haven’t we? We open our personal email inbox only to find our account has been targeted by some unscrupulous spammer to promote all manner of products and services from 'cheap viagra' to ‘red hot webcam action’. They are a constant annoyance but is there anything that small businesses can learn from the tactics they employ for their online campaigns?
One thing spammers do well is they provide an absolutely relentless feed of communication to their target email lists. These lists can often contain literally thousands of addresses and are accumulated by means of clever programs known as ‘spambots’ which automatically search for email addresses online. Simliar ‘botnet’ programs are used to distribute the emails to a massive list. In fact it was reported last year that most spam in the world comes from only six botnets!
While email providers such as Google Mail, Yahoo Mail and Hotmail do their best to filter out such messages, it is a constant war with the botnets who will work to find another way round the system. From a business perspective such a botnet program is low cost to run but reaches literally thousands of email addresses with messages in a relatively short space of time. Little or no regard is paid to fact that most of the recipients find the message completely irrelevant, obscene and annoying.
Something else spammers are also good at is creating compelling subject lines that lead you to open the email. However, they can be very deceptive and are often made to look like emails from legitimate businesses, the bank or personal contacts. Recently, I received an email from a ‘Milan Hofmeister’ with the subject line ‘Your Bank Details Have Been Compromised’. On opening the email I found that it was in fact promoting some sort of online shop where I could get two free bottles of wine.
This sort of deceptive mass email strategy is not advisable for businesses who would want to develop a good reputation online. A better approach would be an email campaign in the form of a targeted informative newsletter with a compelling yet relevant subject header. There should be an option for people to unsubscribe from the list at any point with immediate effect. It is also important to note that campaigns should stay within due diligence to prevent being blacklisted as spam.
There are many hurdles that businesses face in creating a consistent online strategy but it is important to be aware of the many different and often volatile factors. While it may sound obvious the strategy needs to effectively target the right people who would be potentially interested in your product to get the best results.
Businesses are now increasingly turning to blogging as part of their online strategy and one of the most common types of blog posts you see around is the 'Top tips' advice post. They can be a great way of engaging audiences and demonstrating knowledge in your specific business field.
With the multitude of ’Top tips’ advice around online it was only a matter of time before a post appeared about tips on how to write tips. So without further ado here it is:
Do Your Research – It is important that each tip is well researched and well written. If a Google search on your chosen topic area comes up with some conflicting information you might not end up looking very knowledgeable!
Don’t Repeat The Same Thing – Sounds obvious but sometimes people tend to repeat themselves in these sorts of posts and end not adding much value. Make sure each tip gives something new to the reader.
Have Punchy Clear Titles – People’s attention span on the net is very limited. If you don’t get their attention quickly and engage them then they will be off somewhere else very quickly.
If Possible Use An Illustration – ‘A picture paints a thousand words’ they say and it is true. An illustration of some kind can help convey your point and engage people to your post.
Proof Read Your Post – It sounds obvious but make sure you proof read your post and make sure grammar/ spelling is correct. There is nothing more off-putting than reading a post with loads of mistakes in it. ALSO WRITING IN CAPS LOOKS LIKE YOU’RE SHOUTING!
Be Original – There are some many ‘Top tips’ blog posts and articles out there so make sure the subject area you are choosing is an original one. If you are choosing a common subject area try and come from a different perspective.
Case studies are an important part of many company’s marketing activities. If you’re not providing your prospects with case studies to show your past successes, chances are your competitors are. So write some!
If you’re not a competent or confident writer find someone who is. There are plenty of freelance copywriters and journalists around that you can commission to write for you.
But whether you outsource or go down the DIY route, there are a few things worth remembering.
The job of the case study is to tell the story of how you have helped your customer overcome whatever business problem they have been battling with. Whether you’ve provided a CRM system that allows them to capture leads which can be followed up, or your emarketing expertise has generated a 70% boost to their pipeline, the important thing is how their business has benefitted.
You care passionately about what you do and how you do it. And so you should. But no one else will care as much – they want to know what’s in it for them. So show them.
If I'm writing about a client's customer I always stress to my client that their customer needs to be fully briefed about the process. Nothing is going to scupper your case study quite as effectively as the customer getting cold feet about being involved and that usually only happens if they don’t understand the process and/or what’s expected of them.
OK, that’s not strictly true – there is something that will derail it faster... an unhappy customer. Sadly I can recall several occasions when my scheduled phone interview with the customer turned into me doing a tea and sympathy routine while they ranted along the lines of “trust me, if I told you just how awful it’s been you wouldn’t want my comments to ever appear in writing.”
How long a case study needs to be is a moot point. I used to manage the UK case study programme for Microsoft's Business Solutions division. The typical case study length was 1,800 words. Sadly for some stories that was a bit of a stretch.
However, in recent months I have been writing shorter case studies for another client - around 500 words.
Keeping your word count down is a great way to make you focus on what matters in your story, whereas prescribing 1,800 words as the minimum can lead you to pad something out when the fact is some customer stories may be great but they don't always have the legs for a long write-up. If you have strict rules on word length you end up ignoring some potential stories.
By combining longer & shorter case studies with brief testimonials and customer win stories, you can end up with an impressive body of customer evidence.
You could even add video to your portfolio of customer evidence too. It can have a much bigger impact than the written word, but there’s no getting away from the marked difference in cost. One video case study could cost you the same as 100 written ones – maybe more. In which case you might want to be sure you're going to use it effectively before you sign off on the budget.