Blog posts tagged Leif Kendall

Why Your Definition of Spam Doesn't Matter: A Lesson in Social Media Marketing

What is spam?
It doesn't matter. Definitions or legal views of what constitutes spam don't matter. Your personal interpretation of spam doesn't matter.

What does matter is people's reaction to your marketing activities. Because the moment someone calls your marketing 'spam' it becomes spam.

Can the Spam to Spare the Ham
Your email campaign or brilliant Twitter strategy may be legal, legitimate marketing efforts with every opt-in box ticked, but if people start shouting 'spam!' then you've got a problem. Even if you can rightly argue that you're on the right side of spam laws, you shouldn't waste your breath. Apologise, stop the campaign and come back with something less offensive.

An Example
A Brighton-based business recently discovered how this principle works in reality. They were using Twitter to push a new web directory, when people starting crying 'spam!'. The company argued that they were using Twitter reasonably to promote their directory. No, argued many in the local Twitter community, they were abusing Twitter and generating spam.

Enough people flagged them as spam and within days their account was suspended. A brilliant social media campaign? No, it was a disaster. They managed to alienate the very people they should have been trying to woo.

The Lesson?
Listen to your audience. If you hear even a whisper of 'spam' then be wary. Be prepared to change your approach in the face of criticism. And don't bother arguing the definition of spam. If someone feels that you're spamming them then you are. So stop.