Google has made two big announcements recently that could have a huge impact for online businesses. An algorithm change could promote better customer service with the rumoured possibility that positive customer ratings may result in a more favourable search page ranking on Google.
The second announcement is a new partnership with Twitter to display the social networking site’s paid advertisements within Google’s own search results. Here’s what these changes could mean for you.
As with all things Google-related, the search engine kingpin is being decidedly ambiguous on the subject and although they have publicly stated that positive merchant ratings could be taken into consideration when deciding on rankings, they have yet to actually admit they are definitely using ratings as a ranking factor.
But Google does appear to be closely monitoring customer ratings and feedback and there is a high likelihood that the Google algorithm has been updated to include merchant rating when populating SERPs.
One online store publicly revealed that they had previously been manipulating customer feedback to improve search engine rankings. Basically, the website owner fuelled negative customer response and it is alleged that the sudden tirade of comments and feedback led to the website gaining greater online exposure and an increase in its search engine rankings.
The new algorithm may have changed that that. Whether these tactics did improve the retailer’s ranking is debatable. But Google took notice and admitted to an algorithm alteration. Now the website in question appears to have slipped down the rankings since the algorithm change.
Google has suggested that they were concerned about beneficial ranking results from negative feedback and that any recent algorithm alterations were intended to provide a better customer experience. However, there is some speculation that Google is now monitoring positive merchant ratings as well using various sources such as: actual website feedback, consumer websites, and Google Checkout.
This is a positive move if true. If the Google algorithm now includes a feature that monitors and rewards websites receiving beneficial consumer feedback it is great news for any online business providing quality service. If a reputable online business can see an improvement in their search engine rankings due to positive consumer feedback, this will provide a real incentive for businesses to increase their level of consumer service and satisfaction.
Social networking behemoth Twitter has finally bowed under pressure to monetise the site. It has been on the cards for a while now and Twitter has responded and decided to fill its cash coffers by means of paid advertising.
Promoted tweets are similar to Google Adwords. Promoted tweets will appear at the top of Twitter searches and already some major companies have signed up to appear on Twitters search pages. There is also an opportunity to purchase slots in Twitter’s Trending Tweets feature. At the moment, this new feature is being trialled in the US (it was rolled out in April last year) and has already attracted some major players. The plan is to offer this monetised feature to the UK soon (possibly early this year but no actual date has been confirmed).
Twitter comments already feature regularly within Google’s search engine pages. The recent emphasis on providing relevant, up-to-date, real-time content within search results has led to a massive increase in the amount of blog, forum, and social media posts featuring in top positions in SERPs.
Google has realised the potential of Twitter’s Promoted Tweets monetisation and both market leaders have joined forced to create an advertising golden team. Google will now feature Promoted Tweets from Twitter search results on its own search result pages. The format will be very similar to how it already displays its own Adwords listings, except the Promoted Tweets will be clearly labelled as Ads by Twitter.
The two companies will share the revenue earned form these paid promotions.
Any business with an effective online presence campaign should already be using the power of Twitter for marketing and consumer interaction. Many businesses are running successful Adwords campaigns and have seen the success they can achieve. Now, not only can a business generate extra interest from Twitter users, any Promoted Tweets they have in place stand a great chance of appearing on the first page of Google for their specific keyword(s). It is almost a two for one offer.
Twitter has already had talks with many interested companies working the UK market and some of the more prominent businesses showing real interest include: Sky, Vodaphone, Sony, O2, Ladbrokes, LoveFilm, and Capital One.
Google introduces new features at fairly regular intervals and keeping on top of these changes can be crucial to maintaining a positive online presence for businesses. These new developments could be very important for many businesses looking to increase their target audience and online visibility.
Any online merchant should count customer satisfaction as their number one goal. But with the possibility that Google is monitoring and potentially using these consumer ratings to determine search page rank, positive customer opinion is now more important than ever.
Using social media as an influential marketing tool is nothing new, but while Facebook and other social networking giants already provide a platform for paid advertising, Twitter has never offered this prime opportunity. But with Promoted Tweets they have finally offered marketers a much-welcomed advertising platform and it should be available to UK business very soon. With the news that Promoted Tweets will also be featured in Google search results, it is a very exciting prospect indeed.
Daniel Offer is a partner in the Facebook messaging application Chit Chat for Facebook