News image
BLOG

15 great tools to get the most out of Twitter

Twitter has become an increasingly powerful device for small firms, allowing them to engage with clients, reach a wider audience and spread brand awareness...

Date: 27 March 2014   By: Marketing Donut contributor

News image
BLOG

Five ways to use social media for better customer service

If you know what you’re doing, social media can be an easy and cost-effective way to improve your customer service, especially for small firms. As your company grows, you need to make sure that you are also developing a loyal customer base. The great thing about social media is that a satisfied...

Date: 26 March 2014   By: Marketing Donut contributor

News image
BLOG

How will the EU Consumer Rights Directive affect your business?

Major consumer rights changes became law at the end of 2013 and they are likely to affect most UK consumer-facing businesses. Yet according to a survey by Eversheds, two-thirds of UK business leaders are unaware of the changes and over a third are unsure how the changes will impact on their business...

Date: 25 March 2014   By: Marketing Donut contributor

News image
BLOG

The ten commandments of customer service: infographic

Follow these ten commandments on customer service and you won't go far wrong — our thanks to Moneypenny for sharing this brilliant infographic with us.

Date: 24 March 2014   By: Marketing Donut contributor

News image
BLOG

Become the media maestro for your business

Driving awareness is a key challenge for any small business. As a budget-efficient channel, PR is often called upon to help achieve this objective and there are plenty of PR experts out there that can help. But I do think business owners can do much themselves, particularly in B2B or service sector.

Date: 20 March 2014   By: Christina Richardson

News image
BLOG

How to sell successfully on eBay

Whether you’re selling antique furnishings or secondhand computer accessories, there’s plenty of money to be made from the cyber sector — and it can be effective to use a site like eBay to sell to customers.

Date: 19 March 2014   By: Marketing Donut contributor

News image
BLOG

Could social media get you or your business into trouble?

It’s all too easy to sit at your laptop and write something in the heat of the moment — a complaining email or even a tweet or Facebook update having a moan about something. But these online moments could land you and your business in court.

Date: 18 March 2014   By: Sarah Orchard

News image
BLOG

Why it's time to get your business online

It’s nothing new and it’s not a revelation, so why are so many smaller organisations still shying away from doing business online?...

Date: 17 March 2014   By: Marketing Donut contributor