Many small and medium-sized businesses struggle to maintain a consistent level of marketing activity because energies and resources are diverted to deliver work for paying customers. Indeed, many don’t see the point in spending precious budget, and even more precious time, when they have plenty of work on the go.
As a business owner myself I certainly recognise the dilemma and can understand why marketing can slip to the bottom of the to-do list at times. But, if you want to grow your business, you need to maintain your marketing momentum.
Marketing for growth means marketing consistently. Here are five reasons to maintain a steady level of marketing activity for your growing business.
1. Build a steady and predictable sales pipeline
When new business becomes a rollercoaster, it is exhausting. Many small businesses find themselves in “feast or famine” mode — consistent marketing can break this cycle. If you know that the buying process in your business takes six days, six weeks or six months, then you know that you need to be generating those initial enquiries six days, six weeks or six months before you actually do the work or deliver the product. Famine happens when you forget to do your prospecting because you’re too busy feasting.
2. It’s worth repeating yourself
You may have heard talk of changing the education system to reduce the long Summer breaks, because it has been shown that children forget what they’ve learned over the long holidays. The same is true of your market. If you haven’t said anything for a while, you’ll have to forgive people for not immediately recalling who you are and what you do. If, however, you have a programme of regular communications that continually keeps you front of mind, when you do pick up the phone or bump into a potential buyer at an event, you’re one step further on in the conversation because you’ve not had to introduce yourself from scratch.
3. Generate the right kind of work for your business
Yes, there is a right and a wrong kind of work for your business. The right kind is profitable, enjoyable and builds skills and credibility. The wrong kind simply takes up time and barely turns a profit. Being busy does not always equate to being profitable, or fulfilled. By continually presenting your business as the experts in the right kind of work, you’ll get more of it. But, if you all have your heads down simply fulfilling the wrong kind — when will you get a chance to tell people about what you’re really good at?
4. Maintain those marketing muscles
Marketing is made up of many different skills and techniques. If you only pick them up from time to time, you’re likely to need to re-learn what you once knew. What’s more, with digital marketing techniques moving on at a staggering pace, if you look away for more than a few weeks it is likely that some new technique will have passed you by. Regular, consistent marketing activities undertaken throughout your firm will embed the skills so that it becomes second nature. And, when that happens, it’s no longer a chore — it’s just a great habit.
5. If you generate enough demand, you can put your prices up
Scarcity builds demand. Take the recent strikes in France and the impact on the availability of fuel. If people had simply bought the same as usual, there would have been no shortage. But, the sense of shortage prompted them to stock-up. Now, I’m not advocating scaring people into buying your products, but you’d be amazed how much more people seem to want what you have (and are willing to pay) if it seems like it’s in high demand. Taking this on board, it makes sense to keep marketing even when you’re full to capacity.
Bryony Thomas is an expert contributor to Marketing Donut and is Chief Clear Thinker at Clear Thought Consulting.
Comments
I've clearly struck a chord here! Thanks for the comments.
I think it's a bit about 'forcing' yourself to do a certain amount, like committing to 10 mins social media and 1 networking event per month). And, a bit about developing new habits so that it doesn't seem like a chore. For example, I now use writing my weekly blog article as a reward, because I enjoy it. Once I've completed a big chunk of less pleasant work, I get to penning my own thoughts.
There are so many different marketing techniques, if you can find a couple you actively enjoy - so much the better. And, in a small team, you're each likely to excel at different things so hopefully you can share the load.
And yes, time is at the heart of this. Having spotted this theme, we've recently teamed up with productivity expert, Lee Cottier, to run a workshop on developing a marketing 'time budget' and then making that time a reality: http://www.clear-thought.co.uk/one_day_marketing_plan/
Oh, and funny that Remember the Milk should be mentioned, it's the productivity tool I use on Lee's recommendation. Love it.
Thanks for your blog, really good read and advice. Your line 'Being busy does not always equate to being profitable' really hit home for me. I also know it can be easy to take your foot off the peddle if you have just won yourself new business through marketing but, when you win a new client is the time to make a call or action an activity to keep the ball rolling and win another. I have done it, seen that it works and now need to ensure I plan well to keep momentum going. when you work for yourself this can be hard to achieve.
Let's be honest. Even us marketing professionals find it hard to do this... what is it about cobblers' children and their shoes? This is all such good advice but the main problem is just feeling like you haven't the time... rather than not having the inclination. It's worth taking a look at your time-management and schedule to work out how to make it work for you.
For example, I spend time on maintaining a social media presence over my cuppa, first thing in the morning. Anything not tweeted or commented on by the end of 20 minutes (I can't drink them hot) goes in the bin when I start work. Then, when I have a drink later in the morning (i.e. now) I have another go. Similarly, I looked at my whole schedule last year and decided to write Mondays out as 'in the office' day. Whether I'm working for clients or doing my own marketing, I know that day is clear... every week. Finally, have you seen http://www.rememberthemilk.com? It's a wonder when it comes to managing your own time.
But the bottom line is that you're totally right. In the end it comes down to 'making' the time. Even if it's only 10 minutes a day, it makes all the difference. Well, it certainly has to me and my business.
I've paid my annual £15 so that I can have it in real-time synch with my iPhone. Great for when you're out and about and find yourself with 5 mins between meetings or whatever.
Great points Bryony! All too often small companies take their foot off the pedal when business picks up and find it hard to get the ball rolling when things quieten down again. You don't even need to be doing heavy marketing, just making sure your company presence is 'out there' and brand identity and awareness is high. http://www.mailblaze.com
Great post and VERY true. Too many businesses rely on one source of new business and ignore "marketing" until it is too late. My advice is always try and keep 5 or 6 initiatives going at one time and this usually gives a good "mix" of marketing activity.
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