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Thank you!
Thank you!
July 06, 2010
We do not say “thank you” enough.
Therefore we take people for granted. If people feel taken for granted they become less loyal. Is that what you want?
I don’t know why people don’t say “thank you” so much these days. Maybe it just isn’t cool to be seen to be thankful.
Maybe it shows vulnerability or frailty to acknowledge that you are grateful.
Or maybe the problem is that most words lose their value and their currency with over-use ("nice", "pro-active", "strategy" to name but a few).
Turning the situation around, I am constantly aware of how certain people seem almost incapable of saying "thank you". Why would that be? Maybe they aren’t grateful(?); but their inability to acknowledge my action actually hurts me.
So, when did you last say (and mean) the words “thank you”?
Your kids, partner, staff, customers, suppliers will all appreciate a sincere "thank you".
The cynical may say that I am just trying to put a deposit in the emotional bank account (or some similar weasel words), but actually I think that it is just basic common courtesy to acknowledge when someone does something for you.
Thank you for reading my blog.
- This article originally appeared on Robert's Bright Marketing blog
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Comments
We really push our thank you's as it's the last thing our clients are left with. So we bake cakes to say thank you! And we get lots of repeat customers!
Last week I phoned 20 people to say thank you for the fantastic reviews they gave me on Linked In.
We often forget to say thank you to people and what is more important to say what we think in a positive way about those who have assisted or helped us.
Often it seems that we are too ready to criticise and not forthcoming with compliments.
Thank you for posting this comment Robert.
Kind regards
Nigel T Packer
Yes, a simple 'thank you' can go a long way. Thinking about some shop purchases I made yesterday, it was me that said the 'thanks' as I left the till. It's right that I should say it, if the service was good. But I am almost certain that I didn't get a 'thank you' along the way from the vendor. How strange, when I have just bought something from them!
Before I go off on a rant about "back in my day" and the education system being at fault for the rapid decline of manners...it is 'Service with a smile' that springs to mind as something that has always worked well and comes under the remit of manners, nestled alongside remembering your P's and Q's. Small, simple and free things can make all the difference.
Thank you for your contribution Robert.
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