With the popularity of online advertising and email as marketing channels, the low cost of delivery has made the allure of e-media powerful. But it’s leaving many marketers asking, is print dead?
We get a staggering amount of digital communication each day, and every message is easily replaced by the next tweet, email or status update.
Print, however, is tangible, high-impact and high-ROI — and it stands out in today’s increasingly cluttered online universe. Direct mail provides a tactile response that stimulates the senses, creating more positive brand associations and making the communication more memorable. And it’s impervious to spam filters.
But it’s not about abandoning one for the other. By merging the digital world with the world of print, the success of both increases.
Print marketing: the secrets of success
In order to get the best return on your investment, your print marketing should contain these three elements:
- A targeted message: You need to know your audience. It won’t matter how well-designed or creative the direct mail piece is if the message isn’t targeted and appropriate for the audience. Using the customer’s name to customise each piece of mail is a good start, but don’t stop there. Use search and purchase history to customise images based on the individual’s interests, gender, occupation, and point in the buying cycle. For instance, if you know a person has already made a purchase, follow up with a personalised piece that directly refers to her recent behavior.
- A compelling message: You need to understand your customer’s needs and present a compelling solution and reason to act. How does your message help your customer or prospect? It needs to be extremely clear why and how she should contact you. This correlates with the personalised message we just talked about. In any follow-up correspondence thanking the customer for her purchase, you could include an offer to refer a friend, a reminder to purchase a complementary item or flag up an upcoming sale.
- An interesting or interactive format: Your print piece needs to engage the customer with images and messaging that demand interaction. This can be achieved through innovative folds, personalised messaging and attention-getting post-press finishing, such as foil stamping, die cutting, embossing, UV coating, metallic inks, scratch-off and dimensional mailers. For instance, Kohl’s has had success by sending postcards with scratch-off coupons and Staples distributed a back-to-school piece that featured a die cut stapler that doubled as a coupon.
The companies that are the most successful at integrating print into their marketing mixes are masters at crafting a cohesive campaign across all marketing channels with personal, relevant materials.